Comments on: Living In Fear http://blog.sproutbox.com/2009/11/09/living-in-fear/ SproutBox Blog Mon, 12 Jul 2010 20:41:50 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Cedric http://blog.sproutbox.com/2009/11/09/living-in-fear/comment-page-1/#comment-31730 Cedric Mon, 09 Nov 2009 23:47:23 +0000 http://blog.sproutbox.com/?p=304#comment-31730 I guess asking about uptime is just a way to gauge whether the service can be trusted. Most people don't care if it's 99.99% or 99.95%. If you're lucky you can get 100% uptime with a PC running on your kitchen table, so that isn't really the point. What customers want to know is that the service is run seriously and that reasonable industry standards are followed (backups, redundancy, monitoring, etc..). I guess asking about uptime is just a way to gauge whether the service can be trusted. Most people don’t care if it’s 99.99% or 99.95%. If you’re lucky you can get 100% uptime with a PC running on your kitchen table, so that isn’t really the point. What customers want to know is that the service is run seriously and that reasonable industry standards are followed (backups, redundancy, monitoring, etc..).

]]> By: Andrew Mckinney http://blog.sproutbox.com/2009/11/09/living-in-fear/comment-page-1/#comment-31729 Andrew Mckinney Mon, 09 Nov 2009 21:21:27 +0000 http://blog.sproutbox.com/?p=304#comment-31729 "Stop living in fear. Start making money." Words to live by. “Stop living in fear. Start making money.”

Words to live by.

]]> By: Colin Clark http://blog.sproutbox.com/2009/11/09/living-in-fear/comment-page-1/#comment-31728 Colin Clark Mon, 09 Nov 2009 20:24:18 +0000 http://blog.sproutbox.com/?p=304#comment-31728 Great points. I would challenge people to look at some of the other systems that make our society function. Most if not all of them suffer from downtime at some point, yet that doesn't stop us from relying on them. As soon as you make software, and web-based software in particular, the key part of a process, people seem to get much more freaked out about downtime. Look at the trucking industry as an example. There are soooo many thinks that could go wrong with a shipment. A truck could break down, get a flat tire, the driver could make a mistake, get in an accident, there are a million variables. Their clients accept this as a cost of doing business. However when you start talking about a web app that costs next to nothing people get all uptight. People need a paradigm shift. Great points. I would challenge people to look at some of the other systems that make our society function. Most if not all of them suffer from downtime at some point, yet that doesn’t stop us from relying on them.

As soon as you make software, and web-based software in particular, the key part of a process, people seem to get much more freaked out about downtime.

Look at the trucking industry as an example. There are soooo many thinks that could go wrong with a shipment. A truck could break down, get a flat tire, the driver could make a mistake, get in an accident, there are a million variables. Their clients accept this as a cost of doing business. However when you start talking about a web app that costs next to nothing people get all uptight.

People need a paradigm shift.

]]>